Data Deletion Instructions

Quick Deletion Request

Send an email to info@nextcrm.com.ua with the subject "Data Deletion Request" and include:

• The email you registered with on NextCRM (or the Instagram account you connected with);
• Type of deletion: full account / specific data / unlink from Instagram.

The request is handled manually by our support team within 30 days, after which we will notify you of the outcome by email.

1. What Data Is Deleted

1.1. Full Account Deletion

• The account owner's personal data (email, name, phone number);
• The customer and order database;
• Chats and messages from Instagram / Telegram / Viber;
• Integration settings (tokens are revoked immediately);
• Payment history (retained for 3 years per tax law).

1.2. Partial Deletion (Instagram Data Only)

• All messages from Instagram;
• Cached Instagram user profiles;
• Integration access tokens are revoked.

2. Disconnecting the Instagram Integration

In Settings → Integrations you can disconnect the Instagram integration yourself. This:

• stops webhooks — new messages and comments no longer reach NextCRM;
• prevents sending messages from NextCRM to Instagram;
• revokes stored access tokens.

Disconnecting the integration does not delete data already stored in NextCRM (messages, profiles, orders). To fully delete this data, use the "Quick Deletion Request" above.

3. Revoking Access via Instagram

You can also revoke NextCRM's access directly in Instagram, without contacting us:

1. Go to instagram.com/accounts/manage_access (Settings → Apps and Websites);
2. Find "NextCRM" in the list of apps;
3. Click "Remove Access".

This stops NextCRM's access to new Instagram data, but does not automatically delete data already stored in NextCRM — our system has no callback mechanism for automatic deletion. To delete existing data, contact support via the "Quick Deletion Request" above.

4. Deletion Confirmation

After deletion, we send you an email confirmation with:

• The date and time of deletion;
• A list of the categories of data deleted;
• A Confirmation Code (for further requests and audits by Meta).

5. Data That Cannot Be Deleted

• Payment documents — retained for 3 years per Ukrainian tax law;
• Anonymized statistical data (not linked to an individual) — may be retained for analytics;
• Legally required logs (security incidents, abuse reports) — 1 year.