Public Offer Agreement

1. General Provisions

1.1. This document is an official public offer (the "Agreement") of Individual Entrepreneur Sudak Valerii Valeriiovych (Taxpayer ID 3486208234, the "Provider") and sets out the terms for providing access to the NextCRM software (the "Service").

1.2. The Agreement is considered concluded once the Customer performs any of the following actions (acceptance of the offer):

• registering an account on nextcrm.com.ua;
• paying for a selected pricing plan;
• using the Service during the trial period.

1.3. The current version of the Agreement is published at nextcrm.com.ua/legal/offer. The Provider reserves the right to change the terms of the Agreement, notifying the Customer at least 30 calendar days in advance via email or the personal account.

2. Terms and Definitions

• Service / NextCRM — cloud software for managing an online store, including the web interface, API, and mobile app.
• Customer — an individual or legal entity that has accepted this Agreement.
• Account — the Customer's personal account on nextcrm.com.ua.
• API — the programming interface for interacting with the Service.
• Content — all data the Customer adds to the Service (products, orders, customers, messages).

3. Subject of the Agreement

3.1. The Provider grants the Customer a non-exclusive, time-limited right to use the NextCRM Service under the terms of the Customer's selected pricing plan.

3.2. The right of use includes: access to the web interface, API, and third-party integrations (Instagram, Telegram, Viber, Nova Poshta, banking systems) within the plan's quotas.

3.3. The Provider does not transfer to the Customer any exclusive rights to the software, its source code, or database.

4. Pricing, Payment, and Refunds

4.1. Pricing plans are published at nextcrm.com.ua/#pricing. Current plans: Start (490 UAH/month), Business (1,490 UAH/month), Enterprise (3,990 UAH/month).

4.2. The first 14 calendar days from registration are a free trial period. After the trial ends, access is blocked if the Customer has not paid for a subscription.

4.3. Payment is made in advance via payment systems: Monobank, PrivatBank, Wayforpay. A receipt is sent to the Customer's email. The Provider fiscalizes all payments through a PRRO (cash register software).

4.4. Refunds:

• Within the first 14 days of the first payment — full refund, no questions asked.
• For an annual subscription terminated early — a proportional refund for the unused period (minus a 10% administrative fee).
• Refunds are issued to the same account from which payment was made, within 5–10 business days.

5. Provider's Rights and Obligations

5.1. The Provider ensures Service availability of at least 99.9% per month (excluding scheduled maintenance). If the SLA is not met, the Provider grants a service credit — a proportional extension of free use corresponding to the downtime.

5.2. The Provider provides technical support via email (info@nextcrm.com.ua) and phone (+38 093 853 46 94) on business days from 9:00 to 21:00. For the "Enterprise" plan — 24/7 support.

5.3. The Provider performs regular backups of the Customer's data (daily, retained for 90 days) and guarantees data recovery upon request.

5.4. The Provider has the right to temporarily suspend the Customer's access in case of:

• non-payment after the trial period or the current paid period ends;
• use of the Service for unlawful activity (spam, fraud, sale of prohibited goods);
• violation of the Agreement or the rules of partner platforms (Instagram, Telegram, etc.).

6. Customer's Rights and Obligations

6.1. The Customer agrees to:

• provide accurate information during registration;
• not transfer account credentials to third parties without the Provider's written consent;
• comply with the laws of Ukraine and the rules of platforms integrated with the Service;
• independently ensure compliance with GDPR / personal data protection laws regarding their own customers;
• pay for services on time;
• not reverse-engineer or attempt unauthorized access to the Service's infrastructure.

6.2. The Customer has the right to:

• receive services within the scope of the selected plan;
• export all of their data in CSV / JSON formats at any time;
• delete their account along with all data (see "Data Deletion");
• terminate the Agreement with a refund per clause 4.4.

7. Intellectual Property

7.1. Exclusive rights to the Service, its design, documentation, and trademarks belong to the Provider.

7.2. Exclusive rights to Content (the Customer's data) belong to the Customer. The Provider processes Content solely to provide the services and does not use it for the commercial purposes of third parties.

8. Liability

8.1. The parties are liable in accordance with the applicable laws of Ukraine.

8.2. The Provider is not liable for:

• losses caused by the Customer's improper use of the Service;
• temporary outages of third-party integrations (Instagram, Telegram, banks, etc.), if the issue is not on the Provider's side;
• losses caused by the Customer's actions (data deletion, transfer of access, etc.).

8.3. The Provider's maximum aggregate liability for any period is limited to the amount the Customer paid over the preceding 12 months.

9. Force Majeure

The parties are released from liability for failure to perform obligations in the event of force majeure circumstances: military action, natural disasters, acts of government authorities, or large-scale failures of third-party infrastructure. In such a case, the Provider informs the Customer within 5 business days.

10. Provider's Details

FOP Sudak Valerii Valeriiovych
Taxpayer ID 3486208234
49199, Ukraine, Dnipropetrovsk Oblast, Dnipro, Shakhtynska St, 43
Single tax payer (registry extract No. 23765)
IBAN: UA103220010000026002330058543
Bank: JSC "Universal Bank" (MFO 322001)
Email: info@nextcrm.com.ua
Phone: +38 093 853 46 94